Boost daily Workflows with new On-demand Journeys for Agents

With On-demand Journeys, agents can trigger workflows directly from the inbox—whenever they need them. This reduces repetitive work, speeds up processes, and boosts productivity.

Unlike automated Journeys, On-demand gives agents control: they decide when and on which ticket the workflow runs.

How to use it

• Go to Journeys in Trengo.
• Select On-demand trigger.
• Build and save your automation.
• Refresh the inbox—your On-demand Journeys will appear above the ticket, ready to use.

Examples

With one click, agents can:

• Generate an AI summary and forward a ticket.
• Trigger a CSAT survey and close the ticket.
• Run AI labeling + auto-close.
• Forward emails to the right address.

On-demand Journeys help teams save time and focus on conversations that matter most.
Enjoy automating even more!