Journeys can now be triggered via Make & Zapier

Many of our customers are not developer savvy but still want to make use of automated WhatsApp templates being sent on different system triggers to improve the customer experience. Therefore in Make.com and Zapier.com it's now possible to Trigger a WhatsApp Journey (Webhook received), to make WhatsApp automation possible without any coding skills like:

Ecommerce:

• Sent WhatsApp template on new order
• Sent WhatsApp template with track&trace update
• Sent WhatsApp template after delivery with a review
• Sent WhatsApp template if shopping cart is abandoned

CRM:

• Sent WhatsApp template about planned meeting
• Sent WhatsApp template 1 hour before meeting scheduled
• Sent WhatsApp template after meeting to follow-up

Hospitality

• Sent WhatsApp template on new booking
• Sent WhatsApp template to complete online check-in
• Sent WhatsApp template with latest check-in
• Sent WhatsApp template after check-in
• Sent WhatsApp template during visit
• Sent WhatsApp template before check-out
• Sent WhatsApp template after visit to ask about the experience

And many more other use-cases.