Media in WhatsApp replies is now fully visible

Until now, agents couldn’t see if a replied message contained images, videos, or files making it harder to understand the full context and respond effectively.

That’s changed.

What’s new:

• Media attachments now show directly in the conversation thread
• Clear media type icons (Image, Video, Document, etc.)
• Previews + key details: like video/audio length, number of pages, or captions

Now you can see the full picture — literally — and act faster.

Better visibility. Faster replies. Happier agents.🥳