Send proactive messages on WhatsApp with these new E-commerce triggers
Did you know that WhatsApp open rates exceed 95%, while email open rates have fallen below 30%?
This is why we launched new E-commerce triggers to for Shopify, WooCommerce, Magento, and BigCommerce. Retail and e-commerce teams can now send automated WhatsApp messages to customers at key moments — all through Trengo Journeys.
Available triggers when integration is installed:
- Order Paid
- Order Shipped
- Order Refunded
- Order Delivered
What this means
You can now build end-to-end WhatsApp experiences that are guaranteed to be read, helping you drive upsells, reduce questions such as “Where is my package?”, and collect more reviews.
What can you do
- Send proactive order confirmations instantly 📦
- Keep customers updated with real-time shipping & delivery 🚚
- Notify about refunds without friction 💸
- Ask customers how happy they are with their product ⭐️.
Pro tip
When a customer replies on WhatsApp, it can automatically trigger a new Journey where smart AI continues the conversation and, if the feedback is positive, gathers a review on Trustpilot (or another review platform).
This is a game-changer for e-commerce businesses, turning WhatsApp into the ultimate post-purchase channel, with just a few clicks.
P.S. We sync with the integrations every 5 minutes. So during a demo, it may take up to 5 minutes after an order is placed before you receive a WhatsApp message.
