Outbound AI Voice Agent for lead follow-up

Business problem

Leads often become unresponsive after initial contact via WhatsApp or email, leaving intake information incomplete and preventing them from reaching the sales team. Currently, the AI Voice Agent only supports inbound calls, requiring staff to manually follow up by phone, which leads to lost opportunities and inefficient use of sales resources.

Wished result

Outbound calling capabilities for the AI Voice Agent, triggered automatically after a lead remains unresponsive for a set period. The agent should be able to conduct the intake conversation, collect missing data, and subsequently route the qualified lead to the appropriate sales team.