Team-level mandatory custom fields

Business problem

Customer support teams often need to collect specific information before closing certain ticket types. Currently, mandatory custom fields are configured at the channel level, which creates inconsistency for teams managing multiple email addresses or communication channels.

Wished result

The ability to make custom fields mandatory at the team level. This ensures that whenever a ticket is assigned to a specific team, the required fields must be completed before the conversation can be closed, regardless of which channel the ticket originated from.