Website widget company branding for inactive users
U
10 days ago
1 comments
Business problem
When an agent sends a message to an inactive web chat user, the notification or message context displays the agency name rather than the specific company or brand name associated with the website where the widget is hosted.
Wished result
The system should dynamically reflect the company name of the website where the widget is installed, ensuring consistent branding and clarity for the customer when receiving messages from agents.
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