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New
Improvement
Adjust contact restrictions for agents đź”’
We’re giving admins and supervisors more control over agent access to contact information. Restrict agents (basic, advanced, and observers) from viewing contacts, profiles, and contact groups—helping protect sensitive customer data.
- Set restrictions easily: decide which agents can access contact details.
- Enhanced privacy & compliance: restricted agents won’t see all contacts, imports, or contact groups.
- Full flexibility: this setting is off by default, so you control when to enable it.
This update ensures better data security while keeping workflows efficient.
