AI Agent status indicators in inbox list

You can now see the AI Agent's activity at a glance in your inbox list. This update provides visual cues for AI-handled, escalated, or closed conversations, making it easier to prioritize.

What's new

• A profile picture overlay indicates conversations actively handled by your AI Agent.

• A distinct icon highlights conversations escalated to a human agent.

• Visual indicators show when a conversation has been closed by the AI.

Why this matters

Managing your inbox just got more efficient. You'll quickly identify which conversations need your attention without opening each ticket, streamlining your workflow and reducing response times.