Conversational AI scenario builder and editor

We've launched a new way to build and edit your Conversational AI scenarios. This update streamlines setting up automated customer interactions using a chat-based interface.

What's new

• Build AI scenarios through natural language chat.

• Describe customer situations; the system generates goals, steps, and guardrails.

• Edit existing flows with simple text commands.

• Leverage workspace data for precise routing and internal testing before deployment.

Why this matters

Setting up AI flows was rigid and slow. Now, you can translate complex customer service needs into working automation faster. This reduces setup time and aligns your AI with business rules more efficiently.