Enhanced WhatsApp support: “Replied to” & “Reacted to” now visible! 💬

We’ve improved WhatsApp messaging in Trengo! Agents can now see when an end recipient replies to or reacts to a message, making conversations clearer and more intuitive.

• Reply tracking – Easily view which message the customer is responding to.
• Reaction visibility – See exactly how the recipient reacts to a message (👍❤️😂, etc.).
• Better sentiment analysis – Get a clearer picture of how customers feel about your messages.
• Smoother conversations – Improved visibility helps agents respond faster and stay in context.

This update ensures a more seamless and engaging experience for both your team and customers on WhatsApp.