Image support now available in Journey-routed conversations

AI Agent 2.0 can now process images in conversations that start via Journeys, not just those handled directly by the Agent.

What changed:

When a customer sends an image through a Journey-based flow, Agent 2.0 now receives and analyzes the full image context. Previously, images were only supported in direct Agent conversations.

Why it matters:

Your agents now handle image-based inquiries consistently regardless of routing. Whether a customer uploads a booking confirmation, product photo, or damage report through Autopilot or a Journey, Agent 2.0 can see and respond to it appropriately.

[January 21](