Import WhatsApp Business App history via Co-existence

We've updated our WhatsApp Business Platform integration. You can now sync previous message history from the WhatsApp Business App when connecting a channel via Co-existence.

What's new

• WhatsApp Business App message history now synchronizes with Trengo.

• This applies to new channels moving forward, connected using the Co-existence feature.

Why this matters

Agents gain immediate access to full conversation context. No more scrambling for past interactions or asking customers to repeat themselves. This streamlines support and improves the customer experience from the first message.

What gets synced:

• Contacts

• All message types, including chats, images, videos and more

• Replies on messages will appear in Trengo as regular messages

What does not get synced:

• Emoji reactions on messages