Inbox update: secure privacy with the updated access

Update contact restrictions for agents in the inbox 🔒

You asked, and we delivered. Admins and supervisors can now restrict agent access to contacts, profiles, and contact groups within the inbox. Giving you more control over sensitive customer data.

• Customise access: choose which agents (basic, advanced, observers) can view and manage contacts both as a feature and within the inbox.
• Stronger privacy controls: restricted agents won’t have access to all contacts, imports, or contact groups.
• Flexible settings: this feature is off by default—you decide when to enable it.

This update helps ensure better data security and compliance while keeping your team focused on what matters. Check it out today!