IVR selection visibility for incoming calls in Trengo Voice calling widget

We've enhanced the calling widget to display a caller's IVR selections before you answer. This helps agents prepare for inbound calls more effectively.

What's new

• Incoming call notifications in the calling widget now include details of the caller's IVR path on hover.

• This enables agents to see which IVR options were chosen before connecting.

Why this matters

You can now greet customers with relevant context, improving first impressions that leads to quicker resolution, less friction.