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Journeys can now run again (and again), on the same ticket

-on-the-same-ticket

A new Journey setting to allow multiple runs per ticket, is now live 🔥.

Why and what?

Previously, a trigger could only run once on a ticket. With this update, it can now run endlessly - a big win for flexibility! 🎉 You’ll find the option under General settings → Advanced.

This is especially useful for customers who have the “Re-open channel” setting enabled. Now, a Journey can automatically run again on the same ticket whenever the previous run was completed and it’s get re-opened again.

Bonus
With this setting enabled, you can continuously test conversations and Journeys in Playground without ever pressing the Refresh button again.

-on-the-same-ticket

Like this update? Let the team know so they get even more motivated to bring more awesome updates to you.
Journeys can now run again (and again), on the same ticket screenshot 1Journeys can now run again (and again), on the same ticket screenshot 2