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New
Lifecycle Stage and Assignee custom contact & profile fields
We've added new custom contact & profile fields: Lifecycle Stage and Assignee. This helps you track customer journeys and ownership directly within Trengo.
What's new
Two new native custom fields for contacts & profiles: Lifecycle Stage and Assignee.
These fields integrate with search, filtering and AI journeys.
Why this matters
You can now manage customer relationships more comprehensively in Trengo. This streamlines internal processes and improves data consistency, ensuring every conversation is tied to clear ownership and a defined stage in the customer journey.
This means better collaboration across teams, faster follow-ups, and more personalized communication with your customers - all from one central place.