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Improvement
New
Message attribution and automation tracking in Inbox
New: Message Attribution in the Inbox
You can now see exactly who sent each message in the Inbox.
For every message, we now show whether it was sent by:
• a Human agent
• an AI Agent
• a Journey
If the message was sent by automation, you’ll also see more detail:
• Which AI Agent sent the message
• Which Journey triggered it
• Which block inside the Journey generated the message
This makes it much easier to understand what happened in a conversation, debug automations, and monitor how your AI and Journeys are behaving.
No more guessing where a message came from.