Never miss a call anymore for busy agents

We've implemented automatic call distribution, pushing the next available call directly to agents, and introduced an adjustable wrap-up timer.

What's new

• Incoming calls now automatically route to available agents.

• A configurable wrap-up timer gives agents a buffer after each call. Set the duration at the channel level.

Why this matters

Agents no longer need to manually pull calls, streamlining their workflow. The wrap-up timer ensures they have adequate time for post-call tasks, reducing manual effort and improving response times by keeping agents focused on customer interactions.