New Journey condition trigger to route based of Assigned agent

What's new

We've added a new condition trigger to Journeys, allowing you to make routing possible based on the assigned agent from the ticket.

Why this matters

You can now for example create an automation to get notified instantly about new activity to specific agents that are not daily working in Trengo and therefore easily mis a reply of a customer. Leading to quicker responses and a smoother customer experience. It's about staying responsive without being tethered to the inbox.