New "Ticket closed" trigger arrived in Journeys

We’ve just unlocked even more use cases for your business to automate! 🎯
Say hello to our brand-new trigger: “Ticket Closed” ✅ – now available for email and messaging channels.

What can you do with it 💡?

• Combine it with AI Labeling to analyse the entire ticket (messaging & email) and automatically apply the right labels.
• Trigger an automated AI (follow-up) Message when an agent closes a ticket—perfect for gathering customer feedback (kind of a CSAT direction or to ask to leave an review! 📊)
• And many other things (basically all actions in the Journey are available)

Start unlocking this new trigger today and bring our customers interactions to the next level!

PS. We’ve as well changed the UI a bit on the “Triggers page” as you can see in the screenshot, making a clear distinction between the type of triggers (email, messaging and developers)