Back to Changelog
New
AI HelpMate
Proactive WhatsApp Messaging in AI Journeys!
We’re thrilled to unveil a major enhancement to AI Journeys—proactive WhatsApp messaging is now live!
Previously tailored for support automation, AI Journeys focused on responding to inbound messages. Now, it’s stepping into Marketing Automation, enabling businesses to proactively send outbound messages at key customer moments, such as:
- Booking confirmations
- Order updates
- Track & Trace notifications
- Review requests
Like this update? Let the team know so they get even more motivated to bring more awesome updates to you.