Save time with Trengo Voice transcripts and summaries

You can now access transcripts and AI-generated summaries for all your phone calls handled through our new Trengo Voice solution. This allows team leaders, admins or agents to quickly grasp call content without listening to entire recordings.

What's new

• Automatic transcription for all inbound and outbound calls.

• AI-powered summaries providing a concise overview of each conversation.

Setup & costs

Go to your Trengo Voice channel and enable summaries, transcripts, or both — you only pay once €0.015 per minute, not double.

Why this matters

Monitoring call quality and training agents just became less of a time sink. Quickly review interactions, identify coaching opportunities, and understand customer needs at a glance. It means more effective feedback, faster agent development, and less time spent on manual review of calls.