Send a reminder when there’s no reply

Agent 2.0 can now automatically follow up with customers who don't respond, keeping conversations moving without manual intervention.

What's new?

Contextual follow-up messages:

• Set an inactivity threshold (e.g., 24 hours without a reply)
• Agent 2.0 automatically sends a reminder message based on the conversation context
• The AI generates each reminder by reviewing the full interaction so far, keeping it relevant to what was already discussed.

Available in Autopilot mode

• This feature works exclusively with Agent 2.0 in Autopilot mode
• Not available for Journeys or Agent 1.0.

Why?

Conversations often stall when customers get distracted or need time to think. Manual follow-ups take time and aren't always consistent. This gives Agent 2.0 the ability to re-engage customers automatically with messages that reference the actual conversation—not generic reminders—so customers are more likely to respond and agents spend less time on follow-up tasks.

[January 8](