Stay Online 24/7 with Your Web Widget - No More Workarounds

We’ve made it simpler to keep your live chat available at all times — no more manual settings or agent status hacks!

With the new “Online 24/7” toggle in your Web Widget settings, your chat can stay open even when:

• It’s outside business hours, or

• No agents are online — as long as AI is connected.

Just switch it on — one setting replaces several manual steps.

This update is perfect for teams using AI HelpMate or AI Journeys to handle chats when agents are away.

What’s new:

• No need for “Always show chat as open”

• No need for “Show offline form outside business hours”

→ These are now managed automatically.

Your widget stays online.

Your AI takes over.

Your visitors stay engaged.

💡 Tip: Make sure your AI is connected before enabling this setting — otherwise, there’ll be no one to respond!