Sync WhatsApp Business app with Trengo (co-existence)

We've enhanced our WhatsApp integration. You can now link and sync your WhatsApp Business App on your phone with Trengo through Co-existence.

What's new

• Bi-directional message syncing between Trengo and your WhatsApp Business App.

• Continue using WhatsApp Business App for group chats and calls.

• Initiate outbound messages directly from the app without template restrictions.

With Coexistence enabled, you can:

• Automate conversations using workflows and AI

• Handle 1:1 chats directly in the WhatsApp Business App

• See WhatsApp conversations in Trengo’s Team Inbox

• Keep up to 6 months of chat history (future)

• Preserve existing contacts

• Keep group chats & calls intact in the WhatsApp Business App

Your team stays aligned, even when conversations happen across tools.

Why this matters

You maintain flexibility. Keep your current WhatsApp Business App functionality for groups, history and direct messaging, while benefiting from Trengo's team collaboration and automation for your primary customer conversations. No more compromises between API power and app convenience. Your message history remains accessible where you need it.