Trengo Voice reporting and analytics is now available

For the first time, Voice is fully integrated into Reporting. You only need a new Trengo Voice channel added to Trengo to enable this module to your Trengo account.

Don't have a Trengo Voice channel yet? Purchase or migrate your number to and via our platform.

Managers can now:

• Track inbound, outbound, answered and missed calls

• Monitor wait times and call durations

• See call volumes and trends over time

• Identify peak hours and staffing opportunities

• Compare performance across agents, teams and channels

• Drill into a detailed call log for coaching and quality reviews

• Get a live overview of active calls, queue status and agent availability

The result: less manual reporting, faster insights, better coaching, and more data-driven decisions to improve team performance.