Typing Indicators in WhatsApp

Customers can now see when an agent is typing in WhatsApp conversations, creating a more natural, real-time messaging experience.

What's new

• When your team is composing a reply in WhatsApp, customers will see a typing indicator—just like in any other messaging app. This visual cue shows that someone is actively working on their message.

Coming soon: Typing indicators for AI Agents, Journeys, and Flowbots.

Why this matters

Typing indicators reduce customer anxiety and create a more human, responsive experience.

• Reassure customers that their message is being handled—no need to send follow-ups like "Are you there?"

• Set realistic expectations by showing that a response is on the way, even if it takes a moment to compose.

• Make WhatsApp conversations feel more natural and conversational, matching what customers expect from modern messaging.

In short

Typing indicators bring WhatsApp conversations closer to the real-time, human feel of everyday messaging apps, reducing friction and improving the customer experience.

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