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New
WhatsApp
WhatsApp typing indicators for Agents and Automations
Customers on WhatsApp now see typing indicators when Agents, AI Agents, Journeys or Flowbots are drafting a reply. This makes conversations feel more fluid, removing guesswork about response times.
What's new
WhatsApp conversations now display a native typing indicator.
This indicator activates when an agent starts typing a message.
It also appears when an automation is generating its response.
Why this matters
Your customers get real-time visual confirmation that their message is acknowledged and a response is coming. This reduces perceived wait times and improves the overall chat experience, mirroring the expectations set by consumer messaging apps.
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