WhatsApp typing indicators for Agents and Automations

Customers on WhatsApp now see typing indicators when Agents, AI Agents, Journeys or Flowbots are drafting a reply. This makes conversations feel more fluid, removing guesswork about response times.

What's new

• WhatsApp conversations now display a native typing indicator.

• This indicator activates when an agent starts typing a message.

• It also appears when an automation is generating its response.

Why this matters

Your customers get real-time visual confirmation that their message is acknowledged and a response is coming. This reduces perceived wait times and improves the overall chat experience, mirroring the expectations set by consumer messaging apps.