WhatsApp username support

We've updated our WhatsApp integration to support username-based contacts. This ensures your customer conversations continue without interruption as WhatsApp evolves its contact system.

What's new

• Seamless recognition and routing of WhatsApp messages using the new username format.

• Maintained conversation history and contact details, regardless of the underlying WhatsApp identifier.

Why this matters

WhatsApp Business is moving from phone numbers to usernames. This update keeps your Trengo platform aligned with their technical changes. It means your support team won't miss a beat, and your customer communication stays fluid.