AI Agent CSAT integration and reporting

Business problem

Currently, Customer Satisfaction (CSAT) surveys are handled through Journeys or standalone messages rather than within the AI Agent flow. This fragmentation prevents a cohesive customer experience and makes it difficult to manage the entire conversation lifecycle in one place.

Wished result

Integrated CSAT surveys within the AI Agent flow to ensure a seamless end-to-end conversation and enable direct reporting on AI Agent performance based on customer feedback.