AI Agent Scenarios for complex business logic

Business problem

Configuring complex business logic using only plain instructions for the AI Agent is difficult and prone to errors. This leads to inconsistent AI behavior when handling specific conditions like refund exceptions, B2B vs B2C flows, or sensitive escalations, causing non-technical admins to lose confidence in activating automation.

Wished result

The ability to use "Scenarios" to define predictable and structured AI behavior for specific business situations. This feature should allow admins to describe processes in natural language, define clear triggers and boundaries, and set specific escalation rules to ensure high-impact workflows are handled consistently without requiring technical expertise.