Released
AI Agent status indicators in inbox list
Released
U
6 months ago
0 comments
Business problem
It is currently difficult for users to track the AI Agent's activity within the inbox list, leading to ambiguity regarding which conversations are being handled, escalated, or resolved without opening each individual ticket.
Wished result
Visual indicators in the inbox list that provide immediate transparency on the AI Agent's status, including profile picture overlays for active tickets, specific icons for escalated handovers, and clear status indicators for conversations closed by the AI.
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