AI Agent training based on ticket history

Problem
The Customer Support and Sales team maintains a consistent communication style across thousands of tickets, but the AI Agent cannot learn from this existing history. As a result, the team has to manually configure complex behavioral settings, which is inefficient and leads to a discrepancy between the human tone of voice and the AI's output.

Desired outcome
The ability to use existing ticket history directly as a training source for the AI Agent. This would allow the agent to automatically adopt the correct tone of voice, structure, and handling style without the need for manual configuration of behavioral rules.