AI Agent user notification triggers

Business problem

Currently, sending specific notifications to users based on ticket activity requires using legacy rules. This creates friction for users who want to manage all their automated communication within the AI Agent, forcing them to rely on older features and slowing down the transition to AI-driven workflows.

Wished result

The ability to trigger and send user notifications directly via the AI Agent. This would expand the AI Agent's capabilities, increase its adoption, and allow users to consolidate their automation logic by moving away from legacy rules.