AI Journey attachment filters and conditions

Business problem

Customer support teams currently cannot filter or route incoming emails based on the presence or specific file type of attachments within AI Journeys. This leads to inefficient workflows where emails containing irrelevant attachments, such as screenshots instead of PDF invoices, are processed incorrectly and require manual intervention.

Wished result

The ability to use attachment-based conditions within AI Journeys, such as "attachment exists" or "attachment type is PDF/image." This would allow for the automated routing of emails with specific file types to dedicated workflows while triggering alternative responses for messages missing the required documentation.