AI Journey exclusion for WhatsApp Facebook ads

Business problem

Currently, the AI Journey cannot distinguish between organic incoming messages and those triggered by Facebook ad campaigns on WhatsApp. This causes ad-driven conversations to be processed by generic AI workflows that may not be appropriate for the specific marketing context.

Wished result

The ability to exclude messages originating from Facebook ads from active AI Journeys. This would allow these specific interactions to bypass automated flows or be handled through a different process while the standard journey remains active for other WhatsApp inquiries.