AI Journey metrics drill-down and run analysis

Business problem

Customer support and Sales teams lack deep visibility into AI Journey performance. While the Metrics overview shows timestamps, it is currently impossible to open specific runs from that view to inspect HTTP actions or final ticket outcomes, and filtering Runs by labels frequently returns no results.

Wished result

Clickable AI Journey metrics that allow users to drill down into specific runs to analyze how a journey concluded. This should include better transparency for HTTP actions and reliable label filtering within the Runs overview to accurately measure journey success.