AI routing answer isolation toggle

Business problem

In conversation journeys using AI routing, the system analyzes the entire chat history to determine if a question has already been answered. This becomes problematic when multiple questions share similar response options, such as "No preference" for both contact day and contact time, causing the AI to prematurely skip subsequent questions and select a route based on data from a different context.

Wished result

The ability to configure AI routing to specifically wait for a new answer to the most recent question, preventing it from utilizing previous conversation history to automatically bypass necessary steps in the journey.