Automatically play welcome message when unavailable

Business Problem

In the current telephony flow, the message for "no agents available" is played as a separate clip, without the welcome message automatically preceding it. This creates a contradictory customer experience when a welcome message promises assistance, but is immediately followed by a notification that no one is available, unless the audio files are manually merged.

Desired Outcome

A setting within the telephony flow that ensures the welcome message is always played automatically before the message for unavailable agents follows. This would eliminate the need for manual audio editing to ensure a consistent customer experience.