Automatic reopening of expired 24-hour WhatsApp conversations

Business problem

Customer conversations in Trengo automatically close once the 24-hour window expires. This poses a major risk during weekends, when incoming messages remain unanswered and disappear from agents' active view, potentially going unnoticed after the weekend and requiring manual review.

Desired outcome

A workflow automation that automatically reopens conversations on Monday morning that were closed due to the 24-hour window expiring. Ideally, these conversations would be categorized under a specific label (such as "Weekend follow-up") or placed in a specific inbox, possibly supplemented with a notification for the relevant agents.