Booking Experts Journey triggers: expose guest language, first name, park address and accommodation

We want to send our pre arrival and after check in WhatsApp messages with the native Booking Experts triggers (reservation confirmed, reservation checked in). Today we can’t, because the trigger doesn’t give us the values a guest facing message needs, so we run a custom integration instead.

Missing in the trigger variables:

1. Guest language. Booking Experts knows the guest’s locale, but it isn’t passed to the Journey. We need it to pick the Dutch, German or English template.

2. Guest first name. Only the full name is available, and “Dear Jan Jansen” doesn’t read well.

3. Park address (street, postal code, city) for arrival information.

4. Accommodation type (for example “Comfort Lodge 4”), not only the unit number.

5. Readable formats for the check in date (for example “Friday 30 October”) and the amount (256.00 instead of 25600 cents).

Why it matters: we have 50+ parks and three languages. Without these, every Journey needs its own API step to Booking Experts, and WhatsApp rejects a template when any value is empty. This applies to every holiday park or hotel on Booking Experts using Journeys.