Channel list filtering and sorting options

Business problem

When managing a large volume of communication channels, the sidebar becomes cluttered and difficult to navigate. The lack of alphabetical ordering and the absence of filtering options make it inefficient for agents to locate specific channels or view those relevant to a specific team.

Wished result

I would like to see an organized channel list with a default alphabetical order and a quick-filter option at the top. This filter should allow users to sort or view channels based on criteria such as team assignment, response age, activity level (most busy), or custom groupings.