Clickable URLs in contact and conversation cards

Business problem

Agents currently cannot click on URLs stored within the cards, forcing them to manually copy and paste links to access external CRM profiles. This manual process slows down the workflow and hinders quick access to essential customer data outside of Trengo.

Wished result

The ability to include clickable hyperlinks or dedicated buttons within cards that redirect users directly to external web pages, such as a client's profile in a CRM system.