Conditional logic for custom ticket fields

Business problem

Customer support and sales teams currently spend too much time manually filling out multiple custom fields, which delays the ticket closing process and increases the risk of inconsistent data for reporting and dashboards.

Wished result

Conditional logic for custom fields that allows for "dependent dropdowns," where selecting a specific value in one field determines the options displayed in the following field (e.g., selecting option A reveals specific sub-options B). This would streamline data entry and ensure more accurate categorization.