Contact and contact group permission levels

Business problem

Contacts and contact groups are currently managed at the account level rather than the team or channel level. This lack of segmentation poses a privacy concern for sales teams, as all users can access each other's contacts and see all available contact groups when sending WhatsApp broadcasts.

Wished result

The ability to restrict contact and contact group visibility based on specific teams or channels. This ensures that agents only access relevant contact data and that broadcast lists are segmented according to the appropriate department or communication channel.