Contact form automation exclusion for matching email addresses

Business problem

Contact form submissions sent to the shared info@ inbox are being automatically closed by system rules because the sender email address matches the channel's own email address. This leads to legitimate customer inquiries being marked as resolved or closed, causing the team to miss or overlook important messages.

Wished result

The system should recognize and exclude these contact form submissions from automatic closure rules, even when the sender and channel email addresses are identical. These conversations should remain open in the inbox to ensure proper follow-up by the support team.