Detailed context for unavailable messages

Business problem

When a "message unavailable" error occurs, agents lack the necessary context to understand why the content is hidden. This makes it difficult to troubleshoot technical issues or explain to customers why their message wasn't properly received, leading to friction in support interactions.

Wished result

Detailed error logs or descriptive status indicators that clarify why a specific message cannot be displayed in Trengo, providing both users and support agents with actionable context.