AI Agents on Voice to automate calls at scale

Business problem

Our staff spends a significant amount of time manually answering repetitive, routine questions via our phone channel, which reduces their capacity to handle more complex customer issues.

Wished result

The ability to activate AI agents 24/7 on our voice channel to serve as the first line of support. The AI should be able to answer FAQs independently and seamlessly escalate the call to a human team member when it can no longer assist the caller.