Incoming call foreground alerts and volume control

Business problem

Agents frequently miss incoming calls because the notification sound is too quiet or Trengo is running in a background tab. When the application is not the active window, the current audio alerts are often insufficient to grab the user's attention, leading to missed customer interactions.

Wished result

Improved visibility and audibility for incoming calls through a pop-up window that automatically moves to the foreground, or the ability to adjust the notification and ringtone volume independently within the application settings.